Refund policy

Shop with confidence, knowing that your happiness is our #1 priority.

90-DAY SATISFACTION GUARANTEE

Here at LumiRise™, we proudly stand behind every skincare device, topical, and accessory we sell with a generous 90-day satisfaction guarantee:

  • Try your purchase for 90 days.

  • Make it a part of your daily protocol.

  • Experience for yourself the promised skin-rejuvenating effects.

If, for any reason, you’re not thrilled with your results, we offer exchanges or alternatives to ensure your satisfaction. Contact our support team for assistance at hello@mylumirise.com. We insist—because your happiness is our #1 priority!

DEVICE WARRANTY

LumiRise™ stands behind every skincare device we sell with a one-year warranty. It must work as promised—and continue to work free of manufacturer defects—or you can exchange it for a replacement within one year of receipt.

Email us at hello@mylumirise.com or use our help button in the bottom right of the page to initiate the exchange. For all refunds, returns, and exchanges, proof of purchase is required.

ORDER CANCELLATION POLICY

Made a mistake with your purchase? Changed your mind or need to alter your order?

  • Order cancellations and changes can be initiated within 59 minutes of purchase; contact hello@mylumirise.com for assistance.

  • Unfortunately, after 59 minutes, because we’re committed to the fastest possible order delivery, we’re unable to cancel your order.

  • However, you’re welcome to return unopened devices, as received, within 7 days of delivery for a refund of 30% of the purchase price, minus any return shipping fees. The refund will be processed within 14 days of receipt and applied back to the original method of purchase.

EXCHANGE OR ALTERNATIVE PRODUCT REQUESTS

We are committed to helping you achieve your skincare goals. If at any time during your 90-day satisfaction period you are unhappy with your progress, please contact our consultants at hello@mylumirise.com for personalized advice or to explore alternative approaches with our range of effective skincare products.

  • Serums/Topicals: If you are unhappy with your serum, we are happy to provide you with a free alternative serum to use, with no need to return your existing product.

  • Devices: If you are dissatisfied with your device, we will provide you with an exchange for any other device in our catalog.

RETURNS AND REFUNDS

  • Serums, Topicals, and Consumables: Due to strict quality control, we cannot accept returns or provide refunds for consumable products. If you are unhappy, please contact us for a free alternative serum. We ask that you dispose of the product in accordance with local laws.

  • Devices: If you are unhappy with your device, we are happy to provide an exchange for any other device in our catalog of equal or lesser value. If you wish to return your device, we offer a 30% refund of your initial purchase price to cover return handling, cleaning, testing, and restocking.

HOW TO BEGIN THE PROCESS:

To initiate an exchange, request an alternative product, or inquire about a return, please contact us:

  • Email: hello@mylumirise.com

Our team will guide you through the process. For exchanges or refunds, proof of purchase and proof of product condition (via photos) are required.